Prepare competitive quotations and innovative itineraries for Cruise Agents.
Obtain quotes from the Air Consultant for requested flight details for guests / agents.
Collect rates based on all quoted programs including rates, validity, inclusions/exclusions, payment & cancellation terms, before sending onto Cruise Finance and Database Team
Send through all quoted information to Cruise Finance and Database Team to facilitate PLI/H&S collection and loading therefore onto TS.
Send through all quoted information (programs & excel quotes) to Cruise Finance in order to create packages and upload onto TS.
Re-quote programs as necessary and forward that information onto Cruise Finance to upload/correct on TS.
Book all services (including flights where applicable) timeously upon selection of services by the Cruise Agent and update all trackers on the cruise drive
Pre-book: Guide services and port representatives (as required)
Manage waitlist and confirmation on Pre/Post/Hotel Stays and Overland programs as received from agents
Upsell port services by means of alternative tour programs, shuttle services, crew tours, managing excursion waitlist as needed.
Collate invoice details, after obtaining final numbers & rooming lists from agent, for Overland’s and Pre/Post Land & Hotel services and send onto Cruise Finance in order to prepare invoice & to send to agent.
Prepare the Shorex, overland, Pre/Post land & hotel stay and turnaround for introduction to Operations Contractor (2 weeks prior to ship’s arrival), whilst continuing office support during this period and throughout the voyage.
Ensure all itineraries are up to date and corresponding with agent online programs.
Preparation of file includes preparing movement schedule, ordering water, completely the monthly forecast including debit card requirements & ticket requirements, staff travel etc.
Manage excursion updates, corresponding with all relevant suppliers & guides, reconfirm services and securing final bookings for operations
Communications: Direct communication with excursion team onboard the vessel and from head office as required for final planning.
Finalise documentation required for operations ie Movement schedules, guide packs, travel documents, vouchers, tickets and cash.
Quayside Operations: Dispatch, reconfirming arrival times and numbers, handling emergencies and Incident Reports, collecting tickets/cards, debriefing guides, submit daily sheet (MS) per port with actual guest numbers, guide counts and operational feedback to Cruise Finance as well as Cruise Management Team at the end of each daily operation.
Secure and sign port settlements with Shore Excursions Manager after each operation (daily) and submit to Cruise Finance within 48 hours after operation, for invoicing.
Manage complaints and refunds, advise Cruise Management Team and the Cruise Finance Team of the outcome
Finalise all outstanding settlements, cash recon, ticket returns and card expenses on completion of the voyage.
1 to 3 years experience in Groups/MICE quoting.
Due to the unique nature of the Cruise Industry, it would be a requirement of this position for incumbents to work irregular hours during operational season, relevant compensated by way of time off will be open to discussion with Cruise Management Team. Extensive travelling to various destinations is also a requirement.
Contact Name :Jean Rymer
Contact Phone:011 789 3337