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Atlantis Travel Management

Travel Manager (Permanent) Gauteng- Johannesburg - Sandton -Retail
Pub: 21 Jul 2022

Job Description

Computer & Application Literacy:

  • MS Office
  • Amadeus – preferred  
  • Communicator
  • Quicktrav – optional

Availability

ASAP

Salary

Highly negotiable depending on experience

Required Qualifications

Education:
  • Matric (Grade 12)
  • National Diploma in Travel & Tourism
  • International Fares & Ticketing

Location

Johannesburg - Sandton

General Details

Duties:

  • Process and respond promptly to all travel requests .
  • Manage a portfolio of clients with the assistance of Senior/Intermediate/Junior Travel Consultants
  • Booking of cars, transfers, accommodation
  • Dispatch documents on time.
  • Ensuring that clients are informed at first contact of all relevant visa and health requirements and handling of visa applications
  • Upgrading of tickets, re-routings
  • Processing refunding of tickets and revalidation of tickets
  • Visas, Travel Insurance and assistance with Foreign Exchange
  • Investigating ADM’s and providing the BSP controller with an explanation for each one when required to do so
  • To supervise, support and lead a team of travel consultants
  • Investigating all relevant problems which may arise
  • Liaison with other departments to ensure ultimate customer satisfaction is achieved
  • Ensuring a high level of maturity to not distribute or react to confidential information
  • Attend meetings, functions, interviews and any other meetings as required
  • Facilitation during the recruitment process and providing training to new travel consultants
  • Ensure that all Travel consultants comply with stipulated boundaries and follow Company procedures
  • Guiding and assisting of all consultants within the team with problems and queries
  • Ensure that queues are checked and LD lists are cleared
  • Create a “team spirit” by arranging outings and events for team members
  • Assisting with performance appraisals and monthly scorecard reviews
  • Co-ordinate weekly travel  team meetings to inform any updates or relevant changes within the business
  • Manage specified ad hoc projects or tasks as requested by the Operations Manager.
  • Group bookings, Car, Hotels and conference packages.
  • Ticketing of group tickets and finalizing itineraries for the total package
  • Follow up with all clients weekly regarding the service levels they are receiving
  • Follow up with all international quotes once sent ,
  • Make sure our turnaround time is adhered to
  • Check all quotes before going out to clients
  • Check that your team is actioning Queues at all times
  • Check that RM is correct before sending to ticketing

Application details

Contact Name :Archie Modiba

Contact Phone:011 656 1000

Apply Now

Atlantis Travel Management