Facilitate the quoting and booking of all travel arrangements, travel appointments where required, special reservations where required, special requests, for complex itineraries.
Organize extra’s for VIP client or special occasions (“Surprises and Delights”).
Creative flair and ability to tailor make "high touch" luxury travel packages.
Source travel products and information for upmarket clients.
Build relationships and rapport with your customers.
Build and maintain good relationships with suppliers.
Provide customers with excellent customer service and always go the extra mile.
Assist with after hour duty, including nights and weekends.
Deal with complaints and refunds and work alongside the Manager to resolve them.
Come up with new initiatives and creative ideas for clients.
Arranging all travel related queries and advising clients on travel arrangements, e.g. visas and passports.
Keeping clients up to date with any changes.
Counsel clients on terms and conditions of travel, e.g. cancellation policies, Covid protocols, insurance, general advice.
Process payments and discount allocation/s.
Promote destinations, tour packages, concierge and other services.
Provide travel tips on currency, language, safety, health, etc..
Working hours :
Monday – Friday, 08h00 – 17h00
Certain Saturdays, 08h00 – 12h00
Competitive package with medical aid and provident fund.
Must have experience in dealing with high nett worth clients.
At least 8 years experience handling corporate and leisure travel.
International travel experience essential.
Travel agency in JHB
Contact Name :Jean Rymer
Contact Phone:011 789 3337