The Key Account Manager is responsible for managing a portfolio of clients. The key focus areas being multi-level client relationships, understanding the contract per client and aligning to the contract in order to achieve a strategic, value added service delivery towards each client and a full understanding of the various online booking tool in order to assist the client with day to day queries.
The KAM needs to build and maintain multilevel relationships within the client (this includes levels such as PA’s and travel bookers, CEO and CFO, procurement heads and travel decision makers. Explore opportunities for organic growth within client base. Business Acumen. Where applicable deliver monthly MIS reports to Identify additional revenue opportunities per client.
Understand financial viability per client (cost per transaction, profit performance). Understand client fee model per client (includes annual fee negotiations and increases). Understand contract per client and align to the contract in order for service delivery and value adds delivery to match the contract terms. Client Master Plan - Completed and updated quarterly for every client.
Client Travel Data (Reviews) / strategic value contribution- All reviews / dashboards presented timeously to local client contact. Preferred Supplier Relationships - Shifting clients spend to preferred partners away from non-preferred partners. Understand new routings, projects etc. within clients and drive our preferred partners. Supplier’s relationships and meetings to be ongoing. Complete a detailed monthly report including risks, opportunities and highlights per client. Ability to work with global technology solutions implemented within clients.
Understand all online booking tools implemented within client base. A full understanding of the technology is required in order to assist the clients with day to day queries, ad-hoc training and structural changes as and when required.
R20000- R25000 CTC
3-4 years Account Management experience at a Travel Management Company (TMC).
Corporate Travel Management experience
Microsoft (word, power point, excel).
Online booking tool technology.
Sound financial knowledge in order to negotiate client fee models and understand margin per client at all times.
Ability to read and understand client MIS reports and convert into presentable review.
Quality Management Systems.
Travel Agency in - JHB North.
Contact Name :Nono Mantjiu
Contact Phone:011 789 3337