Travelinfo

Job Description

Afrikaans speaking

Computer & Application Literacy:

• MS Office
• Amadeus – preferred  
• Communicator
• Quicktrav – optional
• Fluent in Afrikaans 

Availability

ASAP

Salary

Salary - Highly negotiable dependent on experience

Required Qualifications

Education:

• Matric (Grade 12)
• National Diploma in Travel & Tourism
• International Fares & Ticketing

Location

Johannesburg - Sandton

General Details

Duties:

• Process and respond promptly to all travel requests .
• Manage a portfolio of clients with the assistance of Senior/Intermediate/Junior Travel Consultants
• Booking of cars, transfers, accommodation
• Dispatch documents on time.
• Ensuring that clients are informed at first contact of all relevant visa and health requirements and handling of visa applications
• Upgrading of tickets, re-routings
• Processing refunding of tickets and revalidation of tickets
• Visas, Travel Insurance and assistance with Foreign Exchange
• Investigating ADM’s and providing the BSP controller with an explanation for each one when required to do so
• To supervise, support and lead a team of travel consultants
• Investigating all relevant problems which may arise
• Liaison with other departments to ensure ultimate customer satisfaction is achieved
• Ensuring a high level of maturity to not distribute or react to confidential information
• Attend meetings, functions, interviews and any other meetings as required
• Facilitation during the recruitment process and providing training to new travel consultants
• Ensure that all Travel consultants comply with stipulated boundaries and follow Company procedures
• Guiding and assisting of all consultants within the team with problems and queries
• Ensure that queues are checked and LD lists are cleared
• Create a “team spirit” by arranging outings and events for team members
• Assisting with performance appraisals and monthly scorecard reviews
• Co-ordinate weekly travel  team meetings to inform any updates or relevant changes within the business
• Manage specified ad hoc projects or tasks as requested by the Operations Manager.
• Group bookings, Car, Hotels and conference packages.
• Ticketing of group tickets and finalizing itineraries for the total package
• Follow up with all clients weekly regarding the service levels they are receiving
• Follow up with all international quotes once sent ,
• Make sure our turnaround time is adhered to
• Check all quotes before going out to clients
• Check that your team is actioning Queues at all times